NPPP refund and access policy
This Refund and Access Policy applies to purchases of the Nuendo Post-Production Program — NPPP.
NPPP is a digital professional training program. This policy explains how access, refunds, cancellations, and access termination are handled.
NPPP is delivered as a digital training program.
Depending on the stage of launch and your purchase, the program may include online lessons, videos, written material, downloadable resources, checklists, worksheets, updates, member-only content, and related educational material.
Because the program is digital, access may begin immediately or shortly after purchase.
Unless otherwise stated at checkout, NPPP is intended as a one-time purchase with long-term access to the purchased program.
NPPP is not intended to be a monthly subscription.
The exact price, access details, and included material will be shown at or before checkout.
After a successful purchase, access will be granted through the NPPP website, Ghost member account, email instructions, or another platform used to deliver the program.
You are responsible for using the same email address or account information associated with your purchase when accessing the program.
If you experience access issues after purchase, contact:
If you purchase NPPP and access has not yet been granted, you may request a refund by contacting:
Refund eligibility will depend on the status of your order, whether access has been delivered, whether program material has been made available, and any applicable law.
Because NPPP is a digital professional training program, refunds may be limited once access has been granted and program material has been made available.
A refund request does not guarantee approval.
Refund requests will be reviewed based on the circumstances, including the timing of the request, the amount of content accessed, the nature of the issue, any technical problems, and whether the Terms and Conditions have been respected.
Refunds will not be provided in cases involving misuse of the program, including but not limited to:
In these cases, access may be terminated immediately and without refund.
If you experience a technical problem accessing the program, contact:
Reasonable efforts will be made to help resolve access issues related to the website, member account, checkout, email delivery, or supported platform.
Technical problems caused by your device, browser, software, internet connection, email provider, firewall, account security settings, or third-party services outside the provider’s control may not automatically qualify for a refund.
If you initiate a chargeback or payment dispute without first contacting support, access to NPPP may be suspended while the dispute is reviewed.
Fraudulent or abusive payment disputes may result in termination of access and refusal of future purchases.
The provider may suspend or terminate access to NPPP if you violate the Terms and Conditions, this policy, intellectual property rights, confidentiality obligations, community guidelines, or any applicable law.
Access may also be suspended or terminated in cases of payment failure, suspected fraud, chargeback, unauthorized account sharing, or misuse of the program.
Termination for misuse, unauthorized sharing, copying, redistribution, breach of confidentiality, or intellectual property violation may occur without refund.
NPPP may be updated, reorganized, expanded, modified, or improved over time.
The provider may change the platform, delivery method, structure, or format of the program when reasonably required.
Temporary downtime, maintenance, updates, platform changes, or technical interruptions do not automatically qualify for a refund.
To request a refund or report an access issue, contact:
Please include:
Refunds, when approved, will normally be processed through the original payment method.
This Refund and Access Policy forms part of the NPPP purchase and access terms.
By purchasing or accessing NPPP, you agree to this policy and to the NPPP Terms and Conditions.
If there is a conflict between this policy and a specific written agreement or checkout term that applies to your purchase, the more specific term may apply.
This policy may be updated from time to time.
The version applicable to a purchase may be recorded at checkout or account creation.
For refund requests, access issues, or questions about this policy, contact: [email protected]
